Technology Services

Regardless of the solution, if we sell it, we service it. Communication Innovator’s technicians are certified on all Avaya small/medium business phone systems and specialize on Avaya’s IP Office Voice over IP (VoIP) offering. We are certified to service your Cisco and Packeteer network hardware as well. We pride ourselves on being responsive, professional and knowledgeable.

Communication Innovators offers our customers a variety of service plans to meet their individual needs, which include:

• Individual incident service calls on a time and materials basis
• Service Level Agreements which provide expedited response time and pricing discounts
• Maintenance Contracts that define service response requirements as well as provide supplemental equipment warranties.

Communication Innovators has also become the service organization of choice for other national accounts organizations. We are often called upon to install and service Avaya systems for other companies whose customers have locations in Iowa. These national accounts organizations have significantly high service level requirements and come back time and again because of our ability to meet these expectations.

Communication Innovator’s commitment to customer service is exemplified by our Technology Services team. These trained and certified professionals understand the business impact of a technology solution that is not functioning properly and are equipped to solve your problem. Whether you have an urgent “system down” emergency or a desire to make a few configuration changes, our Technology Services will address your need in a timely and efficient manner.

Featured Solutions
Avaya's IP Office
By fully integrating your information technology and telephony networks, Avaya's IP Office solutions not only allow you to eliminate the cost of redundant infrastructures but also provide you enhanced management capabilities through digital call tracking and cost allocation capabilities.

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Packeteer Bandwidth Management
Packeteer offers the usage visibility and application control necessary to ensure your bandwidth dollars are being leveraged into superior system performance. Their solutions allow you to gain control through allocation of bandwidth to ensure your critical business applications are unimpeded by nonessential network traffic. This control translates into tangible bandwidth savings through reduced requirements and/or deferred procurements resulting in accelerated return on your investment.

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